Delivery

Delivery, Postage & PackingOffice Hours

Monday - Thursday: 9 - 4pm

Friday: 9.30 - 12pm

Closed weekends - Sorry we're out riding!

If you have any queries please email - sales@ridingwearonline.co.uk

How much does delivery cost?

Delivery costs are set at checkout, based on the delivery address and items purchased.

Free Postage on orders over £75.00 (UK Mainland Only). Please note that free shipping displays at the final stage of checkout once your address is entered.

Delivery is usually made by Next Day Courier and must be signed for. If your parcel cannot be delivered within 2 attempts, re-delivery charges may apply.  Please allow 3-5 working days for dispatch and delivery. In the unlikely event your order could be delayed any longer than this for any reason, we will contact you by e-mail or phone. If you require this parcel for a particular deadline, it is always worth contacting us once the order is placed and we will endeavour to do what we can to assist with this, but not guaranteed. 

Rest of the World - variable

Delivery to European countries not included in the list above, together with Rest of the World deliveries (e.g. Australia, New Zealand, USA, South America, Canada etc...) is set at checkout and is variable. sometimes these costs may appear higher than the actual, so for an accurate postage quote to these countries, please e-mail sales@ridingwearonline.co.uk. Please also note that individual countries set their own Customs and Import policies, which may mean that additional import tax needs to be paid to the relevant government at the point of entry. Unfortunately, we are unable to control these costs.

How quickly will my order be delivered?

Once an order has been placed and payment completed, most orders are dispatched within 1-3 working days via a tracked Next Day Courier Service or (for some smaller or lower value items) Royal Mail. Most of our orders actually leave us within 24 hours of being received by us - at Riding Wear Online we pride ourselves on our fast delivery of Internet orders.

Gorringe Jodhpurs are made in our Walsall factory and currently will take to 7-10 working days to manufacture if not in stock.  We apologise for the extended delivery time but this is due exceptional high demand at present for UK manufactured jodhpurs and breeches. Our normal dispatch time of 1-3 working days will be resumed ASAP.

Special measurement orders will be delivered in 8-10 working days.

How will I know where my order has got to?

A Confirmation E-Mail, together with any relevant courier tracking details, will be sent to your specified e-mail address upon dispatch. If there are any problems with being able to dispatch your order quickly we will let you know as quickly as possible by 'phone or by e-Mail'.

Will my order need to be signed for?

All orders will require a signature on delivery – it is the responsibility of the customer to ensure that somebody is able to sign for the delivery within the expected time frame at the delivery address specified.  If the customer is out when the goods have an attempted delivery, the courier has the agreement that they can leave with a neighbour.  This may not be an immediate neighbour but a few doors away.

What if there are problems with delivery?

Whilst Riding Wear Online will make every effort to liaise with customers and with couriers in order to resolve any delivery difficulties, in the event of a parcel being returned due to non-delivery, additional delivery costs may be charged in order to complete any subsequent re-delivery. If you have any query regarding a delivery issue please contact us via email at sales@ridingwearonline.co.uk.  All parcel queries must be reported within 30 days from order date.

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